Customer Success & Onboarding Specialist
Join Accuntics and help our customers successfully adopt and get the most value from our accounting and business management platform.
Key Responsibilities
- Guide new customers through onboarding and platform setup.
- Conduct product demonstrations and training sessions.
- Build strong, long-lasting relationships with customers.
- Identify opportunities for customers to get more value from Accuntics.
- Address customer questions and resolve issues promptly.
- Work closely with the product and support teams to improve customer experience.
Skills & Attributes
- Strong communication and relationship-building skills.
- Customer-focused with a proactive approach.
- Good problem-solving abilities.
- Ability to explain software concepts clearly.
- Organised and detail-oriented.
- Passion for helping businesses succeed.
Minimum Qualifications
- Diploma or Degree in Business, Marketing, Communications or a related field.
- 1–3 years' experience in customer success, onboarding or account management (SaaS experience is an advantage).
- Excellent communication and interpersonal skills.
- Empathetic, patient and customer-focused.
- Ability to understand business needs and demonstrate software solutions.
Only shortlisted candidates will be contacted.